Privacy Policy for Serena Cosmetics

Effective Date: December 13, 2025 

Location: Lalitpur, Nepal

Serena Cosmetics (the "Company") is committed to protecting your privacy in accordance with the Individual Privacy Act, 2075 (2018) of Nepal and the GDPR. This policy applies to all users of https://www.serenacosmetics.com/.

1. Data Collection and Usage

We collect personal information necessary to provide 100% genuine products and ensure a fair return process.

• Identification Data: We collect names, addresses in Lalitpur or elsewhere, and contact details for delivery and support.

• Verification Data: To process returns for damaged or incorrect items, we require photographic or video evidence.

• Transaction Records: We maintain records of orders and refunds as required by the Nepal E-Commerce Act, 2025.

2. Processing and Refunds

• Personal data is used to process refunds within 7 business days of inspecting returned goods.

• Refunds are credited back to the original payment method, such as bank transfers or e-wallets.

3. Data Subject Rights

Users have the right to access, rectify, or request the erasure of their personal data, subject to legal retention requirements for transaction history under Nepalese law.

4. Contact Information

For privacy-related inquiries, contact our office in Lalitpur:

• Email: serenacosmeticsnepal@gmail.com

• Phone: 9779816140906

• Hours: Sunday - Friday, 10:00 AM to 6:00 PM